You may return most items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may also just ship it back to us at the following address, along with an order number and your name, to:
Kalamazoo Sportswear/WMU Online
728 W. Michigan Ave.
Kalamazoo, MI 49007
Once we receive the product back into our possession, we will send you an email and start the refund process.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are located in Kalamazoo, Michigan.
If you choose UPS ground, standard delivery times are as follows:
Western States, i.e. Southern/Western Texas, New Mexico, Wyoming, Montana and all other states to the West take approximately 4-5 days.
Central States, i.e. North Dakota, South Dakota, Nebraska, Kansas, Arkansas, Oklahoma, Florida and Louisiana and Northern Texas take approximately 3-4 days.
Midwest States, i.e. Minnesota, Iowa, Missouri, Wisconsin, Tennessee, Kentucky, Georgia, South Carolina, North Carolina, Virginia, West Virginia, Pennsylvania, New York and all states on the coast take approximately 2-3 days.
States surrounding Michigan, i.e. Indiana, Ohio, Illinois, and parts of Wisconsin take approximately 1-2 days.